Lootoco?
Our Mission
At Lootoco, we're here to offer you the best deals and selection on new and exciting products for your home and garden. We work hard to ensure that every product is of the highest quality and that every purchase is processed quickly and accurately. We are always working to expand our product categories, so be sure to check back often for exclusive deals on products for every room in your humble abode!
Our History
Founded in 2019 by brother and sister who had a passion for interior design. Lootoco was born out of the desire to offer our customers a wide variety of products that better expresses your personalities and unique taste in the evergreen goal of improving your homely environment. Since then, we've grown into a reputable online retailer with a huge selection of home goods, furniture, décor, gifts, and much more!
Why Choose Us?
We know that you can shop anywhere, but we offer you the best prices on all your favorite things. Plus, we ship fast so you get your order when you need it most.
Don't just give a gift, give a Lootoco gift.
Buy more, save more, gift more!
Spring Gifting
Top Selling Gifts
Improve your home, improve your life!
“Luxury, to me, is not about buying expensive things; it’s about living in a way where you appreciate things.”
FAQ
Commonly Asked Questions
All prices are in USD.
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 8-15 days.
(due to recent pandemic, please allow additional days for processing and customs)
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at support@lootoco.com
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all information including a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@lootoco.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 8-15 business days.
(Due to recent pandemic, please allow additional days for processing and delivery)
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
Absolutely! We are here to help you make your life beautiful! Please send us an email to support@lootoco.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
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Testimonials
"Not only is the website so beautiful, enjoyable and fun but the gifts are amazing!"
"I just love these little products so much - I can come to Lootoco, get great service, great gifts, and check out feeling brilliant."
"This gift I bought is a hit!"
"I loved the gift, it arrived just in time for my birthday! Great shipping speed, I'm happy it arrived in 9 days."
"My gift has just arrived. It is great. Thank you for sending it so quickly. Looking forward now to the other stuff I ordered!"
"There is always something at Lootoco that I just have to have! "
"Some are such special gifts! I'll be ordering again."
"Already recommend Lootoco to my friends, and will definitely be ordering again."
"Wish i'd came upon Lootoco sooner, one of my best friend was looking for this product for so long. Very good pricing and arrived just within 2 weeks."
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